FAQ

Order & Delivery

When will my order be processed?

Your order will be processed by the next day. And you will receive your orders between 3 to 5 days.



Can I change or cancel my order?

Changes or cancellations cannot be made.



Do you ship to other countries, apart from Singapore?

Currently, we only ship within Singapore.



What is your delivery schedule like?

Your order will be delivered to you within 3 to 5 days. We have to hit the minimum delivery quantity for your area, before our courier will accept the delivery jobs. All plants are packed fresh, on the day itself of the delivery.



How much is your delivery charge?

- For orders less than $150, $10 delivery fee will apply. - For orders above $150, delivery will be free.



Can I delay my delivery until a later date (e.g. after Circuit-Breaker)?

We are unable to hold / delay your delivery date, once your order has been placed.



Exchange & Return

I have ordered the wrong plant, can I exchange for something else or get a refund?

At this moment, we are unable to offer any exchange/refund. Please bear with us while we improve on our exchange/return/refund process. Meanwhile, please continue to nurse and care for take for your "wrong" plant.



House of Plants has sent you the wrong plant, what should I do?

We are very sorry for mixing up your order. Please contact us within 3 days from the date of delivery with the following information: 1. Order Reference Number 2. Photo of the wrong plant. We will get in touch with you, to arrange for pick-up and re-sending.
Meanwhile, please help us to take care of the confused / wrongly delivered plant. Thank you.





Payment Mode

What payment options do you offer?

We accept Visa, Mastercard, American Express and PayPal.



Privacy Policy

Visiting Greenhouse

Can I visit your Greenhouse to buy the plants?

Yes. Our Greenhouse is now open for visit. No prior appointment needed. House of Plants is our hobby-plus project. Hence, we are usually open on the weekends. And closed on the weekdays. For the latest opening timings, please check our Instagram / Facebook / Carousell profile.